Everything regarding returns, refunds, and exchanges.
We taste and assess every product that makes it into our warehouse and eventually onto our shelves at Bishop's Cellar, or onto your table; whether that's at your favourite restaurant or in your own home. In the event that you feel you need to return a product for a refund or exchange, here's what you need to know:
Online purchases- Any item(s) ordered online that seem off or are not to your liking, please visit us in store on the Halifax Waterfront with your online order number and/or receipt and we'd be happy to exchange it for a new one or something similar of equal or lesser value. Alternatively, you can email our Customer Service Team at online@bishopscellar.com and we can issue you a refund that way, too.
- Although we do our best to ensure our vans and our courier partners deliver all orders intact, we do occasionally experience breakages during delivery: for any item(s) that arrived broken or damaged, please email our Customer Service Team at online@bishopscellar.com and we can issue you a refund that way.
- We take the necessary steps to ensure that all orders are checked before leaving our warehouse and store locations and unfortunately, these kind of errors are still possible: for any item(s) that were ordered but didn't arrive/are missing from your order, please email our Customer Service Team at online@bishopscellar.com and we can issue you a refund that way.
- Any item(s) purchased in store that seem off or are not to your liking, please visit us in store and we'd be happy to offer you a refund or exchange of the same product or something of equal or lesser value. Please make sure you have your receipt handy.
Adjustments
- Please note that during the tax holiday, there won't be any adjustments/we will not be refunding the HST to transactions purchased before December 14th, 2024. If you wish to return your product for a full refund/exchange and as long as you have your receipt, the product is unopened, and is in good condition (resellable), we're happy to accept the return and provide you with a full refund.